Media Coverage – Business Page – Irish Examiner – 31st March 2017 Measuring customer satisfaction is one of the biggest lessons SMEs can learn from larger firms, says Brendan Lenihan, managing director of Navigo Consulting Ltd. Mr Lenihan told Munster business leaders at the Brexit seminar in Cork’s Clayton Hotel, that larger firms devote huge … Continue reading Navigo addresses SME conference, encourages use of NPS measures